Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of receiving your order. Items that are damaged, altered, or show signs of use will not be accepted for return. We reserve the right to refuse any return that does not meet these criteria.
How to Initiate a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Returns must be requested within the specified return period to be eligible.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for the return until it reaches our facility.
Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process allows you to ensure that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items may be non-returnable, including but not limited to personalized or custom items, clearance items, and gift cards. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarification on the returnability of specific items upon request.
Contact Information
If you have any questions about our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Please allow up to 48 hours for a response during busy periods.